Point Analyst support contacts at support@bird.com - #868
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Every documented way to reach support from the Inbox Tracker docs led to a retired eDataSource mailbox - support@edatasource.com, the misspelled support@edatsource.com on the API Starter Guide, and csteam@edatasource.com on two Inbox Tracker pages - including the site's own "Submit a Ticket" navigation and home-page links. The chat references were stale too: the Analyst UI has no chat widget, so "Intercom chat" and "in-app chat" pointed at nothing. All of those addresses are now support@bird.com, and the two API Starter Guide mentions of chat name the in-app Support Request form instead. Refs SparkPost/analyst-ng#12520 Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
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Summary
Every documented way to reach support from the Inbox Tracker docs led to a retired eDataSource mailbox, and the chat references pointed at a widget the Analyst UI no longer has. All support addresses in the Analyst content and site chrome are now
support@bird.com, and the API Starter Guide names the in-app Support Request form in place of chat. Content and link changes only. Refs SparkPost/analyst-ng#12520.Changes
content/analyst/general/api-starter-guide.md: "Requesting an API Key" now says the key can be requested "via the in-app Support Request form or by mailing support@bird.com" (was "via Intercom chat or by mailing support@edatsource.com" — the old address was also misspelled). "API Questions and Support" now says "through the in-app Support Request form or by emailing support@bird.com".support@edatasource.com→support@bird.comin body text andmailto:links, including the?subject=prefilled "Contact our Support Team" links in the Competitive Tracker pages and Data Source Types.how-to-create-an-abuse.net-listing.mdandhow-to-auto-add-inbox-tracker-domains.md:csteam@edatasource.com→support@bird.com.components/site/analystNavigation.tsxandcomponents/site/analystHomePageContent.tsx: the Analyst "Submit a Ticket" / "Submit a ticket" links point atmailto:support@bird.com.Testing
git diff --stat— 18 files, 21 insertions, 21 deletions.grep -rn "edatasource.com\|edatsource" content/analyst components/sitereturns no remaining email addresses. The remaining hits are web links (api.edatasource.com,status.edatasource.com,www.edatasource.com), which still resolve and are out of scope here.node_modulesin a fresh clone, and both component edits change a single string literal inside an existinghref/urlfield.Notes
lastUpdatedfrontmatter is unchanged, matching how recent content edits in this repo were made.need-help-here-is-how-to-reach-us.mdstill tells readers to "click the chat icon in the bottom, right-hand corner"; the Analyst UI has no chat widget. Only its email address is fixed here — the page needs a rewrite of that section.Note
Low Risk
String and markdown link updates only; no application logic, auth, or data handling.
Overview
Analyst help content and site chrome still directed users to retired eDataSource mailboxes (
support@edatasource.com,csteam@edatasource.com, and a misspelledsupport@edatsource.comin the API guide). This PR retargets those touchpoints tosupport@bird.com.Site UI: The Analyst home “Submit a ticket” action and navigation Submit a Ticket
mailto:links now usesupport@bird.com.Docs: Competitive Tracker articles, general help pages, and Inbox/Design Tracker how-tos update inline support addresses and prefilled Contact our Support Team links. The API Starter Guide also replaces Intercom chat wording with the in-app Support Request form alongside the new email.
Content and string-only link changes; API/status edatasource.com web URLs are unchanged.
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