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Point Analyst support contacts at support@bird.com - #868

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dustinlineweber merged 1 commit into
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issue-12520-support-contact-addresses
Aug 27, 2026
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Point Analyst support contacts at support@bird.com#868
dustinlineweber merged 1 commit into
mainfrom
issue-12520-support-contact-addresses

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@dustinlineweber dustinlineweber commented Aug 27, 2026

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Summary

Every documented way to reach support from the Inbox Tracker docs led to a retired eDataSource mailbox, and the chat references pointed at a widget the Analyst UI no longer has. All support addresses in the Analyst content and site chrome are now support@bird.com, and the API Starter Guide names the in-app Support Request form in place of chat. Content and link changes only. Refs SparkPost/analyst-ng#12520.

Changes

  • content/analyst/general/api-starter-guide.md: "Requesting an API Key" now says the key can be requested "via the in-app Support Request form or by mailing support@bird.com" (was "via Intercom chat or by mailing support@edatsource.com" — the old address was also misspelled). "API Questions and Support" now says "through the in-app Support Request form or by emailing support@bird.com".
  • 14 further Analyst articles: support@edatasource.comsupport@bird.com in body text and mailto: links, including the ?subject= prefilled "Contact our Support Team" links in the Competitive Tracker pages and Data Source Types.
  • how-to-create-an-abuse.net-listing.md and how-to-auto-add-inbox-tracker-domains.md: csteam@edatasource.comsupport@bird.com.
  • components/site/analystNavigation.tsx and components/site/analystHomePageContent.tsx: the Analyst "Submit a Ticket" / "Submit a ticket" links point at mailto:support@bird.com.

Testing

  • git diff --stat — 18 files, 21 insertions, 21 deletions.
  • grep -rn "edatasource.com\|edatsource" content/analyst components/site returns no remaining email addresses. The remaining hits are web links (api.edatasource.com, status.edatasource.com, www.edatasource.com), which still resolve and are out of scope here.
  • No build or lint run: the repo has no node_modules in a fresh clone, and both component edits change a single string literal inside an existing href/url field.

Notes

  • lastUpdated frontmatter is unchanged, matching how recent content edits in this repo were made.
  • need-help-here-is-how-to-reach-us.md still tells readers to "click the chat icon in the bottom, right-hand corner"; the Analyst UI has no chat widget. Only its email address is fixed here — the page needs a rewrite of that section.
  • The eDataSource web links above are left as-is; retargeting them is a separate decision.

Note

Low Risk
String and markdown link updates only; no application logic, auth, or data handling.

Overview
Analyst help content and site chrome still directed users to retired eDataSource mailboxes (support@edatasource.com, csteam@edatasource.com, and a misspelled support@edatsource.com in the API guide). This PR retargets those touchpoints to support@bird.com.

Site UI: The Analyst home “Submit a ticket” action and navigation Submit a Ticket mailto: links now use support@bird.com.

Docs: Competitive Tracker articles, general help pages, and Inbox/Design Tracker how-tos update inline support addresses and prefilled Contact our Support Team links. The API Starter Guide also replaces Intercom chat wording with the in-app Support Request form alongside the new email.

Content and string-only link changes; API/status edatasource.com web URLs are unchanged.

Reviewed by Cursor Bugbot for commit b65c5c4. Bugbot is set up for automated code reviews on this repo. Configure here.

Every documented way to reach support from the Inbox Tracker docs led to a
retired eDataSource mailbox - support@edatasource.com, the misspelled
support@edatsource.com on the API Starter Guide, and csteam@edatasource.com
on two Inbox Tracker pages - including the site's own "Submit a Ticket"
navigation and home-page links. The chat references were stale too: the
Analyst UI has no chat widget, so "Intercom chat" and "in-app chat" pointed
at nothing.

All of those addresses are now support@bird.com, and the two API Starter
Guide mentions of chat name the in-app Support Request form instead.

Refs SparkPost/analyst-ng#12520

Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
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@brandonglesmann brandonglesmann left a comment

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LGTM

@dustinlineweber
dustinlineweber merged commit 67e5a95 into main Aug 27, 2026
6 of 7 checks passed
@dustinlineweber
dustinlineweber deleted the issue-12520-support-contact-addresses branch August 27, 2026 17:16
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