From 02642d1e9af1c5694709ef55e6012346c11c919c Mon Sep 17 00:00:00 2001 From: Greg Anderson Date: Sat, 12 Sep 2026 10:19:54 -0700 Subject: [PATCH 1/8] docs: describe the two ways to start DefectDojo Cloud The Contact Sales page described a free two-week trial requested through the old wizard (firewall step, monthly or annual billing, Stripe checkout for every tier). Rewrite it around the current wizard: pay as you go as the self-serve plan, and annual tiers through the sales team, with the Pricing Plans tabs, the spend limit, and Location only on the annual path. Drop the stale screenshots of the old wizard. Also point the two cloud-manager pages at the wizard's current URL and remove the trial wording from the support page. Co-Authored-By: Claude Fable 5.1 --- .../pro/cloud/additional-cloud-instance.md | 2 +- .../pro/cloud/using-cloud-manager.md | 2 +- docs/content/help/contact_sales.md | 63 +++++++------------ docs/content/help/contact_support.md | 2 +- 4 files changed, 27 insertions(+), 42 deletions(-) diff --git a/docs/content/get_started/pro/cloud/additional-cloud-instance.md b/docs/content/get_started/pro/cloud/additional-cloud-instance.md index 9921fede8ee..8c5ed4a343d 100644 --- a/docs/content/get_started/pro/cloud/additional-cloud-instance.md +++ b/docs/content/get_started/pro/cloud/additional-cloud-instance.md @@ -12,7 +12,7 @@ If you have not already requested an additional Cloud instance, please contact [ ## Step 1: Open the New Subscription process -You can start this process from the following link: , or by clicking 🛒 **New Subscription** from the Cloud Manager page (cloud.defectdojo.com). +You can start this process from the following link: , or by clicking 🛒 **New Subscription** from the Cloud Manager page (cloud.defectdojo.com). ![image](images/request_a_trial.png) diff --git a/docs/content/get_started/pro/cloud/using-cloud-manager.md b/docs/content/get_started/pro/cloud/using-cloud-manager.md index 7eef9f8802b..4082811aadd 100644 --- a/docs/content/get_started/pro/cloud/using-cloud-manager.md +++ b/docs/content/get_started/pro/cloud/using-cloud-manager.md @@ -10,7 +10,7 @@ aliases: Logging into DefectDojo's Cloud Manager allows you to configure your account settings and manage your subscription with DefectDojo Cloud. ## **New Subscription** - + This page allows you to request a new, [or additional](../additional-cloud-instance/) Cloud instance from DefectDojo. diff --git a/docs/content/help/contact_sales.md b/docs/content/help/contact_sales.md index 58a3ce3110e..4228e998874 100644 --- a/docs/content/help/contact_sales.md +++ b/docs/content/help/contact_sales.md @@ -1,68 +1,53 @@ --- title: "Contact Sales" -description: "How to request and work with a trial of DefectDojo Cloud" +description: "How to start a DefectDojo Cloud subscription: pay as you go, or an annual plan through our sales team" draft: "false" weight: 6 pro-feature: true aliases: - /en/about_defectdojo/request_a_trial --- -If your team requires an on-premise DefectDojo installation, please connect with our Sales team by emailing → [hello@defectdojo.com](mailto:hello@defectdojo.com) . This trial setup process only applies to DefectDojo Cloud users. +DefectDojo Cloud can be started in two ways: -All DefectDojo plans include a free 2-week trial, which you can use to evaluate our software. DefectDojo Trial instances are fully-featured and can be immediately converted into paid instances by our team; no need to set everything up again, or reupload any data when your trial period ends. +* **Pay as you go.** A monthly subscription billed to your card for what you process: a platform fee plus a per-finding rate, with Sensei AI billed per use. There is no annual commitment, and you can set a monthly spend limit. You check out with Stripe, and your instance is provisioned once checkout completes. +* **Annual plans through our sales team.** Fixed-capacity tiers billed yearly, which save 40% or more compared with pay as you go, with pricing and agreement terms set with our team. -At the end of this process, you'll be put in touch with our Sales team who will follow up to receive your billing information and authorize your company's trial instance. +If your team requires an on-premise DefectDojo installation, please connect with our Sales team by emailing [hello@defectdojo.com](mailto:hello@defectdojo.com). The steps below apply to DefectDojo Cloud. -# **Requesting your Trial** +# Starting a subscription -In order to sign up for a trial, you'll need to create an account on our [Cloud Portal](https://defectdojo.com/pricing), and then click the New Subscription menu option from the sidebar. - -![image](images/request_a_trial_mg.png) +Create an account on the [Cloud Portal](https://cloud.defectdojo.com), then click **New Subscription** in the sidebar. You can also open the wizard directly at . ## Step 1: Welcome -Click Continue to begin setting up your instance. - -![image](images/request_a_trial.png) - -## Step 2: Enter your Company Information \& create your Domain - -Enter your company's **Name** and the **Server Label** you want to use with DefectDojo. You will then have a custom domain created for your DefectDojo instance on our servers. - -![image](images/request_a_trial_2.png) - -Normally, DefectDojo will name your domain according to your company name, but if you select "Use Server Label in Domain" DefectDojo will instead label your domain according to the Server Label you chose. This approach may be preferred if you plan to use multiple DefectDojo instances (such as a Production instance and a Test instance, for example). Please contact our Sales team → [hello@defectdojo.com](mailto:hello@defectdojo.com) if you require multiple instances. - -## Step 3: Select a Server Location - -Select a Server Location from the drop\-down menu. We recommend selecting a server that is geographically closest to the main DefectDojo team to reduce server latency. -![image](images/request_a_trial_3.png) +Click **Continue** to begin setting up your instance. -## Step 4: Configure your Firewall Rules +## Step 2: Enter your Company Information and create your Domain -Enter the IP address ranges, subnet mask and labels that you want to allow to access DefectDojo. Additional IP addresses and rules can be added or changed by your team after your instance is up and running. +Enter your company's **Name** and the **Server Label** you want to use with DefectDojo. A domain for your instance is created on our servers from these two values. -![image](images/request_a_trial_4.png) +Normally, DefectDojo names your domain according to your company name. If you select **Include the server label in the domain**, the domain also carries the Server Label you chose. This approach may be preferred if you plan to use multiple DefectDojo instances (such as a Production instance and a Test instance). Please contact our Sales team at [hello@defectdojo.com](mailto:hello@defectdojo.com) if you require multiple instances. -If you want to use external services with DefectDojo (e.g., GitHub or JIRA), check the appropriate boxes listed under **Select External Services.** +## Step 3: Choose how to buy -## Step 5: Confirm your Plan type and Billing Frequency +The Pricing Plans step has two tabs. -Before you complete the process, please confirm the plan you want to use along with your billing frequency (monthly or annually). +* **Pay as you go** shows the single self-serve plan. Expand **Full price list** to see every rate, and set an optional **Monthly spend limit**: once a month's charges reach the limit, new findings stop being accepted until the next month. You can change the limit at any time from your subscription page. Click **Choose pay as you go** to continue. +* **Talk to sales** shows the annual tiers, each with its findings capacity. Choose the tier that fits and click **Talk to sales**. Tiers marked **Custom Pricing** are quoted individually and come with custom agreement terms and an annual commitment. -![image](images/request_a_trial_5.png) +## Step 4: Select a Server Location (annual plans only) -## Step 6: Review and Submit your Request +Annual plans let you choose where your instance is hosted. Pick the location closest to your team to reduce latency. Pay-as-you-go instances run in our shared US East region, so this step is skipped for them. -We'll prompt you to look over your request one more time. Once submitted, only Firewall rules can be changed by your team without assistance from Support. To contact Support, please email [support@defectdojo.com](mailto:support@defectdojo.com) or follow the instructions in [this article](/help/contact_support/). +## Step 5: Verification -![image](images/request_a_trial_6.png) +Review the details of your request. Once submitted, only firewall rules can be changed by your team without assistance from Support. To contact Support, email [support@defectdojo.com](mailto:support@defectdojo.com) or follow the instructions in [this article](/help/contact_support/). -After reviewing and accepting DefectDojo's License and Support Agreement, you can click **Checkout With Stripe** or **Contact Sales**. +By continuing you agree to DefectDojo's Master Subscription Agreement and Privacy Policy. -* Checkout With Stripe will take you to a Stripe page where you can enter your billing information. -* If you do not wish to enter your billing info at this time, you can click Contact Sales, and our Sales team will be in touch to help you finalize your trial subscription. +* **Pay as you go:** click **Checkout With Stripe** to enter your billing details, or **Contact Sales** if you would rather talk to us first. +* **Annual plans:** click **Contact Sales**. Our Sales team will be in touch to agree pricing and terms and to finalize your subscription. -# Once your trial has been approved +# Once your subscription is active -Our Support team will send you a Welcome email with links and an initial password to access your DefectDojo instance. You can always reach out to [support@defectdojo.com](mailto:support@defectdojo.com) for DefectDojo Pro assistance once your trial begins. +Our Support team sends a Welcome email with links and an initial password to access your DefectDojo instance. You can always reach out to [support@defectdojo.com](mailto:support@defectdojo.com) for DefectDojo Pro assistance. diff --git a/docs/content/help/contact_support.md b/docs/content/help/contact_support.md index b7a48a27a0a..7e451477d86 100644 --- a/docs/content/help/contact_support.md +++ b/docs/content/help/contact_support.md @@ -21,7 +21,7 @@ See our [Community Site](https://defectdojo.com/open-source) for more informatio ## DefectDojo Pro Support -DefectDojo Pro subscriptions come with full support from the DefectDojo, Inc. team during the initial trial period and beyond. +DefectDojo Pro subscriptions come with full support from the DefectDojo, Inc. team from the first day of your subscription. ### Email From c51b3be87f0d74c47e653d03657f582c3022ef39 Mon Sep 17 00:00:00 2001 From: Greg Anderson Date: Sat, 12 Sep 2026 12:05:25 -0700 Subject: [PATCH 2/8] docs: Pricing Plans shows two tiles; the sales tile names no tier or price Co-Authored-By: Claude Fable 5.1 --- docs/content/help/contact_sales.md | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/docs/content/help/contact_sales.md b/docs/content/help/contact_sales.md index 4228e998874..69560565229 100644 --- a/docs/content/help/contact_sales.md +++ b/docs/content/help/contact_sales.md @@ -10,7 +10,7 @@ aliases: DefectDojo Cloud can be started in two ways: * **Pay as you go.** A monthly subscription billed to your card for what you process: a platform fee plus a per-finding rate, with Sensei AI billed per use. There is no annual commitment, and you can set a monthly spend limit. You check out with Stripe, and your instance is provisioned once checkout completes. -* **Annual plans through our sales team.** Fixed-capacity tiers billed yearly, which save 40% or more compared with pay as you go, with pricing and agreement terms set with our team. +* **Annual plans through our sales team.** An annual plan billed yearly, with capacity sized to your findings volume and pricing agreed with our team. Pre-paying for the year saves 40% or more compared with pay as you go. If your team requires an on-premise DefectDojo installation, please connect with our Sales team by emailing [hello@defectdojo.com](mailto:hello@defectdojo.com). The steps below apply to DefectDojo Cloud. @@ -30,10 +30,10 @@ Normally, DefectDojo names your domain according to your company name. If you se ## Step 3: Choose how to buy -The Pricing Plans step has two tabs. +The Pricing Plans step shows two tiles. -* **Pay as you go** shows the single self-serve plan. Expand **Full price list** to see every rate, and set an optional **Monthly spend limit**: once a month's charges reach the limit, new findings stop being accepted until the next month. You can change the limit at any time from your subscription page. Click **Choose pay as you go** to continue. -* **Talk to sales** shows the annual tiers, each with its findings capacity. Choose the tier that fits and click **Talk to sales**. Tiers marked **Custom Pricing** are quoted individually and come with custom agreement terms and an annual commitment. +* **Pay as you go** is the self-serve plan. Expand **Full price list** to see every rate, and set an optional **Monthly spend limit**: once a month's charges reach the limit, new findings stop being accepted until the next month. You can change the limit at any time from your subscription page. Click **Choose pay as you go** to continue. +* **Talk to sales** is the annual plan: billed yearly, with capacity sized to your findings volume, pricing agreed with our team, custom agreement terms and an annual commitment. No tier or price is shown here; click **Talk to sales** and the team takes it from there. ## Step 4: Select a Server Location (annual plans only) From 57a4218b8f3559430fe5559a86572b63097a8903 Mon Sep 17 00:00:00 2001 From: Greg Anderson Date: Sat, 12 Sep 2026 12:26:04 -0700 Subject: [PATCH 3/8] docs: the annual plan tile is named Pre-pay Co-Authored-By: Claude Fable 5.1 --- docs/content/help/contact_sales.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/docs/content/help/contact_sales.md b/docs/content/help/contact_sales.md index 69560565229..93342e86864 100644 --- a/docs/content/help/contact_sales.md +++ b/docs/content/help/contact_sales.md @@ -10,7 +10,7 @@ aliases: DefectDojo Cloud can be started in two ways: * **Pay as you go.** A monthly subscription billed to your card for what you process: a platform fee plus a per-finding rate, with Sensei AI billed per use. There is no annual commitment, and you can set a monthly spend limit. You check out with Stripe, and your instance is provisioned once checkout completes. -* **Annual plans through our sales team.** An annual plan billed yearly, with capacity sized to your findings volume and pricing agreed with our team. Pre-paying for the year saves 40% or more compared with pay as you go. +* **Pre-pay, through our sales team.** An annual plan billed yearly, with capacity sized to your findings volume and pricing agreed with our team. Pre-paying for the year saves 40% or more compared with pay as you go. If your team requires an on-premise DefectDojo installation, please connect with our Sales team by emailing [hello@defectdojo.com](mailto:hello@defectdojo.com). The steps below apply to DefectDojo Cloud. @@ -33,7 +33,7 @@ Normally, DefectDojo names your domain according to your company name. If you se The Pricing Plans step shows two tiles. * **Pay as you go** is the self-serve plan. Expand **Full price list** to see every rate, and set an optional **Monthly spend limit**: once a month's charges reach the limit, new findings stop being accepted until the next month. You can change the limit at any time from your subscription page. Click **Choose pay as you go** to continue. -* **Talk to sales** is the annual plan: billed yearly, with capacity sized to your findings volume, pricing agreed with our team, custom agreement terms and an annual commitment. No tier or price is shown here; click **Talk to sales** and the team takes it from there. +* **Pre-pay** is the annual plan: billed yearly, with volume discounts when you pre-pay, capacity sized to your findings volume, custom agreement terms and an annual commitment. No tier or price is shown here; click **Choose pre-pay** and our team takes it from there. ## Step 4: Select a Server Location (annual plans only) From 20c7b8838c3fa911d6df9b9b5d8c473639a58b49 Mon Sep 17 00:00:00 2001 From: Greg Anderson Date: Sat, 12 Sep 2026 12:28:09 -0700 Subject: [PATCH 4/8] docs: the annual plan tile is named Pre-pay & save Co-Authored-By: Claude Fable 5.1 --- docs/content/help/contact_sales.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/docs/content/help/contact_sales.md b/docs/content/help/contact_sales.md index 93342e86864..753b0597131 100644 --- a/docs/content/help/contact_sales.md +++ b/docs/content/help/contact_sales.md @@ -10,7 +10,7 @@ aliases: DefectDojo Cloud can be started in two ways: * **Pay as you go.** A monthly subscription billed to your card for what you process: a platform fee plus a per-finding rate, with Sensei AI billed per use. There is no annual commitment, and you can set a monthly spend limit. You check out with Stripe, and your instance is provisioned once checkout completes. -* **Pre-pay, through our sales team.** An annual plan billed yearly, with capacity sized to your findings volume and pricing agreed with our team. Pre-paying for the year saves 40% or more compared with pay as you go. +* **Pre-pay & save, through our sales team.** An annual plan billed yearly, with capacity sized to your findings volume and pricing agreed with our team. Pre-paying for the year saves 40% or more compared with pay as you go. If your team requires an on-premise DefectDojo installation, please connect with our Sales team by emailing [hello@defectdojo.com](mailto:hello@defectdojo.com). The steps below apply to DefectDojo Cloud. @@ -33,7 +33,7 @@ Normally, DefectDojo names your domain according to your company name. If you se The Pricing Plans step shows two tiles. * **Pay as you go** is the self-serve plan. Expand **Full price list** to see every rate, and set an optional **Monthly spend limit**: once a month's charges reach the limit, new findings stop being accepted until the next month. You can change the limit at any time from your subscription page. Click **Choose pay as you go** to continue. -* **Pre-pay** is the annual plan: billed yearly, with volume discounts when you pre-pay, capacity sized to your findings volume, custom agreement terms and an annual commitment. No tier or price is shown here; click **Choose pre-pay** and our team takes it from there. +* **Pre-pay & save** is the annual plan: billed yearly, with volume discounts when you pre-pay, capacity sized to your findings volume, custom agreement terms and an annual commitment. No tier or price is shown here; click **Choose pre-pay** and our team takes it from there. ## Step 4: Select a Server Location (annual plans only) From aefbc5accccff7d85a51d536a28cae0b6cea9829 Mon Sep 17 00:00:00 2001 From: Greg Anderson Date: Sat, 12 Sep 2026 12:43:16 -0700 Subject: [PATCH 5/8] docs: Location step is always shown; pay as you go only reads its fixed region there Co-Authored-By: Claude Fable 5.1 --- docs/content/help/contact_sales.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/docs/content/help/contact_sales.md b/docs/content/help/contact_sales.md index 753b0597131..555c01874f3 100644 --- a/docs/content/help/contact_sales.md +++ b/docs/content/help/contact_sales.md @@ -35,9 +35,9 @@ The Pricing Plans step shows two tiles. * **Pay as you go** is the self-serve plan. Expand **Full price list** to see every rate, and set an optional **Monthly spend limit**: once a month's charges reach the limit, new findings stop being accepted until the next month. You can change the limit at any time from your subscription page. Click **Choose pay as you go** to continue. * **Pre-pay & save** is the annual plan: billed yearly, with volume discounts when you pre-pay, capacity sized to your findings volume, custom agreement terms and an annual commitment. No tier or price is shown here; click **Choose pre-pay** and our team takes it from there. -## Step 4: Select a Server Location (annual plans only) +## Step 4: Select a Server Location -Annual plans let you choose where your instance is hosted. Pick the location closest to your team to reduce latency. Pay-as-you-go instances run in our shared US East region, so this step is skipped for them. +Pre-pay plans let you choose where your instance is hosted. Pick the location closest to your team to reduce latency. Pay-as-you-go instances run in our shared US East region, so for them this step only tells you where the instance runs. ## Step 5: Verification From c8de5235487a354f5b843ef578c066828021378d Mon Sep 17 00:00:00 2001 From: Greg Anderson Date: Sat, 12 Sep 2026 12:56:14 -0700 Subject: [PATCH 6/8] docs: plan names in title case (Pay As You Go, Pre-Pay & Save) Co-Authored-By: Claude Fable 5.1 --- docs/content/help/contact_sales.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/docs/content/help/contact_sales.md b/docs/content/help/contact_sales.md index 555c01874f3..974479bd047 100644 --- a/docs/content/help/contact_sales.md +++ b/docs/content/help/contact_sales.md @@ -10,7 +10,7 @@ aliases: DefectDojo Cloud can be started in two ways: * **Pay as you go.** A monthly subscription billed to your card for what you process: a platform fee plus a per-finding rate, with Sensei AI billed per use. There is no annual commitment, and you can set a monthly spend limit. You check out with Stripe, and your instance is provisioned once checkout completes. -* **Pre-pay & save, through our sales team.** An annual plan billed yearly, with capacity sized to your findings volume and pricing agreed with our team. Pre-paying for the year saves 40% or more compared with pay as you go. +* **Pre-Pay & Save, through our sales team.** An annual plan billed yearly, with capacity sized to your findings volume and pricing agreed with our team. Pre-paying for the year saves 40% or more compared with pay as you go. If your team requires an on-premise DefectDojo installation, please connect with our Sales team by emailing [hello@defectdojo.com](mailto:hello@defectdojo.com). The steps below apply to DefectDojo Cloud. @@ -32,8 +32,8 @@ Normally, DefectDojo names your domain according to your company name. If you se The Pricing Plans step shows two tiles. -* **Pay as you go** is the self-serve plan. Expand **Full price list** to see every rate, and set an optional **Monthly spend limit**: once a month's charges reach the limit, new findings stop being accepted until the next month. You can change the limit at any time from your subscription page. Click **Choose pay as you go** to continue. -* **Pre-pay & save** is the annual plan: billed yearly, with volume discounts when you pre-pay, capacity sized to your findings volume, custom agreement terms and an annual commitment. No tier or price is shown here; click **Choose pre-pay** and our team takes it from there. +* **Pay As You Go** is the self-serve plan. Expand **Full price list** to see every rate, and set an optional **Monthly spend limit**: once a month's charges reach the limit, new findings stop being accepted until the next month. You can change the limit at any time from your subscription page. Click **Choose pay as you go** to continue. +* **Pre-Pay & Save** is the annual plan: billed yearly, with volume discounts when you pre-pay, capacity sized to your findings volume, custom agreement terms and an annual commitment. No tier or price is shown here; click **Choose Pre-Pay** and our team takes it from there. ## Step 4: Select a Server Location From c236a9fd3e892bbeb92981f9fba14a15fdf72709 Mon Sep 17 00:00:00 2001 From: Greg Anderson Date: Sat, 12 Sep 2026 13:37:09 -0700 Subject: [PATCH 7/8] docs: describe the pre-pay estimator and the minimum plan size Co-Authored-By: Claude Opus 5 --- docs/content/help/contact_sales.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/content/help/contact_sales.md b/docs/content/help/contact_sales.md index 974479bd047..5b640fc0a85 100644 --- a/docs/content/help/contact_sales.md +++ b/docs/content/help/contact_sales.md @@ -33,7 +33,7 @@ Normally, DefectDojo names your domain according to your company name. If you se The Pricing Plans step shows two tiles. * **Pay As You Go** is the self-serve plan. Expand **Full price list** to see every rate, and set an optional **Monthly spend limit**: once a month's charges reach the limit, new findings stop being accepted until the next month. You can change the limit at any time from your subscription page. Click **Choose pay as you go** to continue. -* **Pre-Pay & Save** is the annual plan: billed yearly, with volume discounts when you pre-pay, capacity sized to your findings volume, custom agreement terms and an annual commitment. No tier or price is shown here; click **Choose Pre-Pay** and our team takes it from there. +* **Pre-Pay & Save** is the annual plan: billed yearly, with volume discounts when you pre-pay, capacity sized to your findings volume, custom agreement terms and an annual commitment. The smallest plan starts at 250,000 findings a year. Drag the slider to the volume you process and the card estimates the price to start from and what it saves against pay as you go; your final price is confirmed with our team. Click **Choose Pre-Pay** and our team takes it from there. ## Step 4: Select a Server Location From 105687afa91d7ff67bdd6f295d73b16b2a301133 Mon Sep 17 00:00:00 2001 From: Greg Anderson Date: Sat, 12 Sep 2026 15:30:11 -0700 Subject: [PATCH 8/8] docs: either checkout action agrees to the terms Co-Authored-By: Claude Opus 5 --- docs/content/help/contact_sales.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/content/help/contact_sales.md b/docs/content/help/contact_sales.md index 5b640fc0a85..acf451bb379 100644 --- a/docs/content/help/contact_sales.md +++ b/docs/content/help/contact_sales.md @@ -43,7 +43,7 @@ Pre-pay plans let you choose where your instance is hosted. Pick the location cl Review the details of your request. Once submitted, only firewall rules can be changed by your team without assistance from Support. To contact Support, email [support@defectdojo.com](mailto:support@defectdojo.com) or follow the instructions in [this article](/help/contact_support/). -By continuing you agree to DefectDojo's Master Subscription Agreement and Privacy Policy. +Clicking either action agrees to DefectDojo's Master Subscription Agreement and Privacy Policy. * **Pay as you go:** click **Checkout With Stripe** to enter your billing details, or **Contact Sales** if you would rather talk to us first. * **Annual plans:** click **Contact Sales**. Our Sales team will be in touch to agree pricing and terms and to finalize your subscription.